Senior Performance Leads – Home Buying And Customer Digital And Ai

COMMONWEALTH BANK OF AUSTRALIA

Australia
Hybrid (minimum of 50% in-office)
Performance leader
Partnering with key stakeholders
Drive performance uplift
Commonwealth Bank of Australia is seeking two Senior Performance Leads for its Retail Banking Performance Chapter, focusing on Home Buying and Customer Digital and AI. The role emphasizes strategic performance oversight, governance, and collaboration with various stakeholders to enhance customer experiences through data-driven decisions

Job Summary

  • You will act as a trusted partner and advisor to your Technology and Crew General Managers, working with business delivery teams to provide effective delivery oversight and manage governance rhythms.
  • The Retail Banking Portfolio Optimisation team exists to optimise decision making by the Retail Leadership Team, to build a brighter future for all.
  • We offer career development and succession planning, support flexible ways of working in a hybrid environment, with a minimum of 50% of time spent working from the office.

Matching Summary

Match Score: 85

Commonwealth Bank of Australia is seeking two Senior Performance Leads for its Retail Banking Performance Chapter, focusing on Home Buying and Customer Digital and AI. The role emphasizes strategic performance oversight, governance, and collaboration with various stakeholders to enhance customer experiences through data-driven decisions.

Skills & Requirements

Must-have

  • performance leader
  • partnering with key stakeholders
  • drive performance uplift
  • strategic quarterly planning process
  • performance oversight
  • financial governance
  • workforce management
  • design and implementation of tooling
  • trusted partner and advisor
  • effective delivery oversight
  • manage governance rhythms and cadences
  • define and manage objectives and key results
  • provide business insight and strategic advice
  • track and report progress
  • leverage data driven insights
  • develop and manage a comprehensive workforce strategy
  • establish, monitor and enhance operating rhythm
  • support tracking of agility metrics
  • facilitate crew performance forums
  • analyse and interpret complex data
  • develop and manage relationships
  • manage high complexity and change
  • solve problems
  • operate with an enterprise mindset
  • support development of centralised operational procedures
  • act as a conduit across teams
  • ensure crew adoption of group delivery framework
  • strategic thinker
  • problem-solver
  • fast-paced, dynamic environment
  • analysing data and performance
  • dissecting metrics
  • results-driven mindset
  • relentless focus on performance
  • measurement, alignment of work to outcomes
  • continuous improvement
  • strong leadership and interpersonal skills
  • collaborate with cross-functional teams
  • influence stakeholders at all levels
  • challenge the status quo
  • excellent communication skills
  • present complex information
  • excellent financial management skills
  • comprehensive understanding of risk management
  • adhering to compliance obligations
  • developing ‘risk resilient’ cultures
  • experience working in agile, programs and/or projects
  • able to teach and lead by example
  • commercial ability
  • financial management experience
  • strong written and verbal communication skills
  • report writing
  • workshop facilitation experience
  • extensive experience working with and influencing stakeholders

Nice-to-have

  • background in strategy, program delivery, finance, or consulting
  • experience working in financial services industry
  • passion for improving yield
  • interested in shaping the future of retail banking

Key Requirements

  • Experience in strategy, program delivery, finance, or consulting
  • Experience working in financial services industry
  • Experience working in agile, programs and/or projects
  • Commercial ability and financial management experience

Work Rights

Not specified

Tailored Resume

Cover Letter