Technical Delivery Support Analyst - Talent And Learning

IKSB

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas enterprise software support
Object oriented programming knowledge
Sql syntax basics
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time-sensitive, business-critical solutions worldwide

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time-sensitive, business-critical solutions worldwide.
  • This role offers flexibility with a hybrid work model, combining in-person and remote work to foster strong community connections and effective teamwork.
  • Workday is committed to equal opportunity employment, accessibility, and providing an inclusive hiring experience for all candidates.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time-sensitive, business-critical solutions worldwide.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming knowledge
  • SQL syntax basics
  • API client experience
  • Customer case queue management
  • 24x7 global support shift participation

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborative and confident communicator
  • Resilience under tight deadlines
  • Mentoring and coaching others
  • Flexible work schedule
  • Knowledge Centered Service contribution

Key Requirements

  • 3 years SaaS Enterprise software experience
  • Basic knowledge of Object Oriented Programming
  • Basic SQL syntax knowledge
  • Experience with API clients like SoapUI or Postman
  • Ability to manage and prioritize support cases
  • Experience supporting HCM or Talent solutions

Work Rights

Not specified

Tailored Resume

Cover Letter