The role supports business areas by handling day-to-day processing, reviewing, reporting, trading, and issue resolution for customer-initiated documentation
Job Summary
The role supports business areas by handling day-to-day processing, reviewing, reporting, trading, and issue resolution for customer-initiated documentation.
Candidates must conduct in-depth due diligence to ensure compliance with regulatory requirements while safeguarding clients and the organization.
The position requires strict adherence to quality standards and the ability to identify and route risk indicators such as fraud flags.
Matching Summary
The role supports business areas by handling day-to-day processing, reviewing, reporting, trading, and issue resolution for customer-initiated documentation.
Skills & Requirements
Must-have
Review and process customer requests
Conduct in-depth due diligence
Ensure compliance with regulatory requirements
Validate customer identity using enterprise systems
Process cases within defined SLAs
Identify risk indicators and fraud flags
Nice-to-have
Strong attention to detail
System proficiency in Salesforce and TSYS
Ability to coordinate with internal teams
Understanding of operational efficiency best practices
Key Requirements
Proficiency with enterprise systems like Salesforce, TSYS, MetaStor, and ActiveStore
Experience in banking operations and risk controls
Knowledge of audit standards and retention policies