This role serves as the primary face of IT, delivering high-quality first-level support across global regions including US, EMEA, and APAC
Job Summary
This role serves as the primary face of IT, delivering high-quality first-level support across global regions including US, EMEA, and APAC.
The ideal candidate will independently troubleshoot desktop, network, software, and mobile device issues while maintaining clear communication with users.
ISS STOXX fosters a culture that values diverse skills and empowers employees to grow professionally within a collaborative environment.
Matching Summary
This role serves as the primary face of IT, delivering high-quality first-level support across global regions including US, EMEA, and APAC.
Skills & Requirements
Must-have
2 years Tier 1 IT support experience
Microsoft O365 and Windows support
IT ticketing system proficiency
Active Directory user management
Desktop and mobile hardware troubleshooting
Flexible shift work availability
Nice-to-have
Strong customer service orientation
Excellent problem-solving skills
Collaborative team player
ITIL-based service desk knowledge
Vendor coordination experience
Key Requirements
Bachelor's degree or equivalent experience
Minimum 2 years in Tier 1 IT Service Desk
Hands-on experience with ServiceNow, Jira, or Remedy
Willingness to work rotating shifts including nights