Réceptionniste

Sofitel Sydney Wentworth

Marrakesh, Morocco
On-site
Guest reservation control
Payment method verification
Client dispute resolution
The Sofitel Sydney Wentworth is seeking a Réceptionniste to join their team in Marrakesh, Morocco. The role requires managing guest reservations, payments, and inquiries while promoting hotel services in a dynamic, customer-focused environment

Job Summary

  • Manage guest reservations, payment methods, and room allocation, ensuring smooth arrivals and departures.
  • Respond to guest inquiries, handle disputes, and provide information on hotel services and local attractions to enhance guest experience.
  • Benefit from exclusive employee advantages including upgrades, extended stays, preferential rates, and discounts across Fairmont & Raffles establishments.

Matching Summary

Match Score: 85

The Sofitel Sydney Wentworth is seeking a Réceptionniste to join their team in Marrakesh, Morocco. The role requires managing guest reservations, payments, and inquiries while promoting hotel services in a dynamic, customer-focused environment.

Skills & Requirements

Must-have

  • Guest reservation control
  • Payment method verification
  • Client dispute resolution
  • Billing and account management
  • Cash handling and reconciliation
  • Hotel product promotion

Nice-to-have

  • Dynamic team environment
  • Exceptional hotel network
  • Customer loyalty building
  • Local environment information
  • Cross-departmental communication

Key Requirements

  • Previous reception or front desk experience
  • Proficiency in French and English
  • Familiarity with Microsoft Windows applications
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving skills
  • Responsible and reliable
  • Teamwork capabilities
  • Customer-focused with calm demeanor

Work Rights

Not specified

Tailored Resume

Cover Letter