Digital Customer Success Program Manager

Workday

Atlanta, Georgia, United States
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
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5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
** Workday is seeking a Digital Customer Success Program Manager for a fully remote position, focusing on enhancing customer success initiatives and digital engagement strategies. The role emphasizes cross-functional collaboration, program management, and the use of technology to drive customer satisfaction and retention. **

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-powered improvements.
  • You will serve as a capability owner ensuring digital touchpoints directly support retention objectives while facilitating the Digital CS Council for field alignment.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive base pay ranges and equity grants.

Matching Summary

Match Score: 75

** Workday is seeking a Digital Customer Success Program Manager for a fully remote position, focusing on enhancing customer success initiatives and digital engagement strategies. The role emphasizes cross-functional collaboration, program management, and the use of technology to drive customer satisfaction and retention. **

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Gainsight or Planhat platform knowledge

Nice-to-have

  • AI-powered productivity improvements
  • Design thinking methodology
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification
  • Vision-driven strategic mindset

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project management certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

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