Customer Solutions Specialist

Impact

Tokyo, Japan
Not specified; benefits: unlimited pto; transporta...
On-site
Fluent in english and japanese
Bachelor's degree or higher
4+ years in customer technical support
The role involves daily troubleshooting and providing creative work-arounds for clients ranging from small businesses to large global enterprises

Job Summary

  • The role involves daily troubleshooting and providing creative work-arounds for clients ranging from small businesses to large global enterprises.
  • Employees will use tickets, live chat, and Zoom calls to assist clients with complex topics like web tracking, user journeys, and integrations.
  • The company offers an unlimited PTO policy along with allowances for transportation, internet, gym, and lunch to support work-life balance.

Matching Summary

The role involves daily troubleshooting and providing creative work-arounds for clients ranging from small businesses to large global enterprises.

Salary

Not specified; Benefits: Unlimited PTO; Transportation allowance; Internet allowance; Gym allowance; Lunch allowance

Skills & Requirements

Must-have

  • Fluent in English and Japanese
  • Bachelor's degree or higher
  • 4+ years in Customer Technical Support
  • Experience with SaaS business models
  • Strong time management skills

Nice-to-have

  • Familiarity with APIs and HTML/CSS
  • Knowledge of affiliate marketing concepts
  • Open to working weekend shifts
  • Passion for customer success culture
  • Ability to work independently

Key Requirements

  • Bachelor's degree required
  • Native level Japanese proficiency
  • 4+ years relevant experience preferred
  • English fluency required

Work Rights

Not specified

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