Problem Coordinator

NEC Corporation

Darwin, Northern Territory, Australia
On-site
Problem management function delivery
Itil-based service management environment
Root cause analysis facilitation
The Problem Coordinator is accountable for the effective delivery and governance of the Problem Management function across multiple client accounts to reduce the impact of recurring incidents on business operations

Job Summary

  • The Problem Coordinator is accountable for the effective delivery and governance of the Problem Management function across multiple client accounts to reduce the impact of recurring incidents on business operations.
  • This role involves close collaboration with Service Delivery, Service Centre, and Change Management teams to ensure problems are identified early, managed effectively, and resolved within agreed timeframes.
  • NEC Corporation is a century-old technology company focused on ICT solutions and services with a commitment to diversity and creating a safer society through innovation.

Matching Summary

The Problem Coordinator is accountable for the effective delivery and governance of the Problem Management function across multiple client accounts to reduce the impact of recurring incidents on business operations.

Skills & Requirements

Must-have

  • Problem Management function delivery
  • ITIL-based service management environment
  • Root Cause Analysis facilitation
  • Problem lifecycle management
  • Stakeholder engagement skills
  • Microsoft Excel for data analysis

Nice-to-have

  • Proactive and methodical problem-solving
  • Strong multitasking ability
  • Excellent communication skills
  • Collaborative team working
  • Service improvement initiatives

Key Requirements

  • Demonstrated knowledge of Problem and Change Management
  • Experience in ITIL-based environments
  • Proficiency in Microsoft Office applications
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter