Base: $174,000 - $236,000 usd; bonus/equity: not s...
Remote
Support operations management
B2b enterprise to smb
Cross-functional initiatives
This role sits at the intersection of Support, Product, Engineering, and Go-to-Market, owning high-impact operational initiatives that improve support quality, drive efficiency, and ensure proactive customer enablement
Job Summary
This role sits at the intersection of Support, Product, Engineering, and Go-to-Market, owning high-impact operational initiatives that improve support quality, drive efficiency, and ensure proactive customer enablement.
You will directly manage and grow a team of support operations specialists while also rolling up your sleeves to drive initiatives forward, identifying gaps before they become problems and bringing structure to ambiguity.
Harvey is transforming how legal and professional services operate end-to-end by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, offering an unmatched opportunity for growth.
Matching Summary
This role sits at the intersection of Support, Product, Engineering, and Go-to-Market, owning high-impact operational initiatives that improve support quality, drive efficiency, and ensure proactive customer enablement.
Salary
Base: $174,000 - $236,000 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Support Operations Management
B2B Enterprise to SMB
Cross-functional initiatives
Support tooling optimization
AI-driven support tools
Data fluency and reporting
Nice-to-have
Thrives in ambiguity
High-growth environments
Proactive problem-solving
Shaping the future of work
Customer-centric approach
Key Requirements
5+ years experience in Support or CX Operations
Proven experience leading cross-functional initiatives
Direct team management and development experience
Experience building support operations from early-stage
Experience implementing QA frameworks or knowledge management systems