Competitive salary; benefits: discounts on stanley...
2d onsite
3-5 years of service management experience
Customer service and quality assurance expertise
Data analysis and performance metrics proficiency
The role is responsible for overseeing consistent delivery of high-quality service standards and developing initiatives to enhance the overall customer experience
Job Summary
The role is responsible for overseeing consistent delivery of high-quality service standards and developing initiatives to enhance the overall customer experience.
Employees will collaborate with cross-functional teams to analyze performance data, drive continuous improvement, and manage service P&Ls within the region.
The company offers a competitive salary, benefits including tool discounts, and access to global learning resources and career development paths.
Matching Summary
The role is responsible for overseeing consistent delivery of high-quality service standards and developing initiatives to enhance the overall customer experience.
Salary
Competitive salary; Benefits: Discounts on Stanley Black & Decker tools; Not specified
Skills & Requirements
Must-have
3-5 years of service management experience
Customer service and quality assurance expertise
Data analysis and performance metrics proficiency
Strong coaching and leadership capabilities
Root cause analysis and problem-solving skills
Nice-to-have
Technical knowledge of tools and repair
Commercial experience in sales or pricing
SAP software knowledge
Ability to manage multiple priorities in fast pace