Regulatory Correspondence Specialist Iii

Carolina One Mortgage LLC

Not specified
5+ years mortgage servicing experience
Handling qualified written requests
Knowledge of respa tila fcra regulations
Carolina One Mortgage LLC is seeking a Regulatory Correspondence Specialist III to manage and resolve escalated complaints and inquiries from borrowers and regulatory agencies. The ideal candidate will have extensive experience in mortgage servicing, complaint handling, and regulatory affairs, showcasing strong communication and problem-solving skills

Job Summary

  • The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies.
  • This position requires dealing directly with Regulatory Agencies and escalated borrowers to identify issues and de-escalate complaints.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 85

Carolina One Mortgage LLC is seeking a Regulatory Correspondence Specialist III to manage and resolve escalated complaints and inquiries from borrowers and regulatory agencies. The ideal candidate will have extensive experience in mortgage servicing, complaint handling, and regulatory affairs, showcasing strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • 5+ years mortgage servicing experience
  • Handling Qualified Written Requests
  • Knowledge of RESPA TILA FCRA regulations
  • Experience with bankruptcy and foreclosure disputes
  • Root cause analysis and corrective action planning

Nice-to-have

  • Experience in late-stage collections
  • High quality scores above 95%
  • Mentoring junior team members
  • Subject matter expertise in homeowner advocacy
  • Strong negotiation skills

Key Requirements

  • High school diploma required; Bachelor's preferred
  • 5+ years of Mortgage Servicing experience
  • At least 2 years demonstrated quality performance in Homeowner Advocacy
  • Proficiency in Microsoft Office, Servicing Director, and OnBase Imaging software

Work Rights

Not specified

Tailored Resume

Cover Letter