Investigate, validate, and resolve customer claims across multiple countries, ensuring accuracy in financial postings and maintaining strong stakeholder relationships
Job Summary
Investigate, validate, and resolve customer claims across multiple countries, ensuring accuracy in financial postings and maintaining strong stakeholder relationships.
Post credit notes, adjustments, or other financial entries accurately in the ERP system (D365 preferred) and maintain supporting documentation for audit and compliance purposes.
Contribute to continuous improvement projects aimed at streamlining O2C processes and prepare reports and trackers for claims status, ageing, and resolution KPIs.
Matching Summary
Investigate, validate, and resolve customer claims across multiple countries, ensuring accuracy in financial postings and maintaining strong stakeholder relationships.
Skills & Requirements
Must-have
Customer claims investigation
Financial postings accuracy
ERP system D365
English and French/Spanish/Italian fluency
Cross-functional collaboration
Nice-to-have
Customer-focused
Growth mindset
Continuous learning
Agile and curious
Key Requirements
Bachelor's degree in Finance, Business Administration, Accounting, or related discipline (or equivalent experience)
2–4 years’ experience in Order-to-Cash, Accounts Receivable, customer claims or deduction management
Fluent (spoken and written) in English, or English and French, Spanish or Italian
Working knowledge of ERP systems (D365 preferred) and Microsoft Excel