Serve as the primary customer contact for laboratory and Scheduled Oil Sampling (SOS) services across assigned accounts, growing SOS sample volumes by proactively engaging customers
Job Summary
Serve as the primary customer contact for laboratory and Scheduled Oil Sampling (SOS) services across assigned accounts, growing SOS sample volumes by proactively engaging customers.
Provide clear technical interpretation of laboratory results to support equipment reliability and maintenance decisions, and deliver customer and internal training on services and processes.
Hastings Deering offers extensive career development opportunities, a competitive remuneration package, work-life balance through flexible working arrangements, and comprehensive health and wellbeing support.
Matching Summary
Serve as the primary customer contact for laboratory and Scheduled Oil Sampling (SOS) services across assigned accounts, growing SOS sample volumes by proactively engaging customers.
Skills & Requirements
Must-have
Laboratory services experience
Condition monitoring experience
Product support experience
Customer engagement and face-to-face interaction
Technical data interpretation
Business systems and reporting tools
Nice-to-have
Heavy industry or mining environment
Growing aftermarket services
Fleet and sampling data analysis
Building trust and influencing adoption
Power BI exposure
Key Requirements
Experience in laboratory services, condition monitoring, or product support
Demonstrated experience supporting or growing aftermarket services
Ability to interpret technical data and translate into recommendations
Experience delivering technical or product-based training
Proven capability managing multiple customer accounts and priorities
Strong customer relationship skills
Experience using business systems and reporting tools