Technical Support Analyst Senior

CSG

India
Fully remote
Level 2 support
Troubleshooting technical issues
Billing, rating and provisioning flow
Provides Level 2 Support to customers, resolving technical issues/error messages encountered in a live production environment

Job Summary

  • Provides Level 2 Support to customers, resolving technical issues/error messages encountered in a live production environment.
  • Supports customers per maintenance and support contracts, maintaining high customer satisfaction through professionalism and timely resolution.
  • Works in different business times including 24/7 on-call shifts, stand-by support, and occasional travel to customer sites.

Matching Summary

Provides Level 2 Support to customers, resolving technical issues/error messages encountered in a live production environment.

Skills & Requirements

Must-have

  • Level 2 Support
  • troubleshooting technical issues
  • billing, rating and provisioning flow
  • network components integration
  • customer maintenance and support contracts
  • Application Health Check
  • performance issues

Nice-to-have

  • Singleview product knowledge
  • Automation Frameworks
  • Kubernetes
  • monitoring tools ELK, Grafana

Key Requirements

  • 8+ years of work experience
  • software industry and application support experience
  • Telecommunication - Rating and Charging
  • CSG products (Encompass(Singleview))
  • Oracle databases & PL/SQL
  • Linux, Shell, Perl, Python
  • SOAP, REST, Tuxedo, XML
  • Incident/Problem/Change/Knowledge Management

Work Rights

Not specified

Tailored Resume

Cover Letter