It Support Officer

Rsllifecare Org Au

St Leonards, , Australia
Base: not specified; bonus/equity: not specified; ...
Hybrid
It service desk support
Help desk ticket management
Active directory knowledge
RSL LifeCare provides compassionate care and services to veterans and seniors living in communities or receiving support at home

Job Summary

  • RSL LifeCare provides compassionate care and services to veterans and seniors living in communities or receiving support at home.
  • The IT Service Desk Officer will be the first point of contact for software and hardware support, managing help desk tickets and assisting with system installations and upgrades.
  • Benefits include salary packaging up to $15,900 per year, staff discounts, leave loading, fitness passport, and a flexible hybrid work model promoting work-life balance.

Matching Summary

RSL LifeCare provides compassionate care and services to veterans and seniors living in communities or receiving support at home.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Salary packaging up to $15,900 per year, leave loading, staff discounts, fitness passport

Skills & Requirements

Must-have

  • IT service desk support
  • Help desk ticket management
  • Active Directory knowledge
  • Microsoft desktop and server support
  • Office 365 administration
  • ERP system support

Nice-to-have

  • Collaborative team environment
  • Customer-first approach
  • Experience with ITSM tools
  • Knowledge of SharePoint
  • Proactive problem solving

Key Requirements

  • Diploma or Degree education or 2-3 years help desk experience
  • Valid Police Check or NDIS check mandatory
  • Experience supporting distributed help desk environments

Work Rights

Valid Police Check or NDIS check required

Tailored Resume

Cover Letter