Trilingual Client Care Support - Digital Connections
Visa
Bogota, Colombia
On-site
English, spanish, and portuguese proficiency
Inbound phone, chat, and email support
Multi-task across computer programs
Visa is seeking a Trilingual Client Care Support representative in Bogota, Colombia, to assist customers with Visa products through various communication channels. The role requires fluency in English, Spanish, and Portuguese, as well as prior contact center experience, ensuring a high level of customer service
Job Summary
Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
Employees attending training are expected to meet Visa’s established standards for performance, attendance, and conduct.
Matching Summary
Match Score: 85
Visa is seeking a Trilingual Client Care Support representative in Bogota, Colombia, to assist customers with Visa products through various communication channels. The role requires fluency in English, Spanish, and Portuguese, as well as prior contact center experience, ensuring a high level of customer service.
Skills & Requirements
Must-have
English, Spanish, and Portuguese proficiency
Inbound phone, chat, and email support
Multi-task across computer programs
Maintain confidentiality of sensitive data
Work on-site in Bogota, Colombia
Nice-to-have
Positive, enthusiastic attitude
Thought-leadership and peer collaboration
Fun and challenging work environment
Key Requirements
2-3 years contact center experience
Customer service experience required
Prior experience in contact center, financial industry or ecommerce environments is strongly preferred