Customer Support - Service Desk

Laboratory Animal Management Association

Hamilton, New Zealand
Competitive remuneration; benefits included; not s...
Hybrid
Excellent spoken and written english
Remote assistance and training delivery
Crm system usage for tracking enquiries
The Laboratory Animal Management Association is seeking a Customer Support representative for their Service Desk in Hamilton, New Zealand. This hybrid role involves providing technical support and training to customers using the SenseHub Monitoring solution, while fostering a positive customer experience

Job Summary

  • You will be the first point of contact for customer calls and emails, owning enquiries from start to finish with a friendly approach.
  • The role involves providing remote guidance and training to farmers to help them get the best from their SenseHub Monitoring solution.
  • This is a fixed-term contract offering competitive remuneration, benefits, and the chance to grow your skills in a supportive team.

Matching Summary

Match Score: 85

The Laboratory Animal Management Association is seeking a Customer Support representative for their Service Desk in Hamilton, New Zealand. This hybrid role involves providing technical support and training to customers using the SenseHub Monitoring solution, while fostering a positive customer experience.

Salary

Competitive remuneration; Benefits included; Not specified

Skills & Requirements

Must-have

  • Excellent spoken and written English
  • Remote assistance and training delivery
  • CRM system usage for tracking enquiries
  • Problem-solving and logical thinking skills
  • Microsoft Office proficiency

Nice-to-have

  • Friendly and patient customer approach
  • Ability to build rapport with users
  • Willingness to learn and adapt
  • Flexible roster availability including weekends
  • Experience with technical hardware queries

Key Requirements

  • Relevant tertiary qualification in IT, Electronics, Radio, or Electrical
  • Solid practical experience in a related field
  • Fixed term contract ending February 26th 2027

Work Rights

Not specified

Tailored Resume

Cover Letter