Scuk Commercial Operations Agent

Santander Consumer Finance (SCUK)

Milton Keynes, United Kingdom
Base: £28,000 - £30,000; bonus/equity: annual bonu...
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Previous customer services experience in sales or operations
Understanding of fca principles and consumer duty
Ability to manage daily pipeline of customers
** Santander Consumer Finance (SCUK) is seeking enthusiastic Commercial Operations Agents for their Milton Keynes and Newport Pagnell offices. The role involves engaging with customers to facilitate their credit applications, ensuring excellent communication and operational efficiency within a fast-paced environment. **

Job Summary

  • The role involves delivering excellent customer communication by engaging in email and telephone conversations with Tesla customers during the credit decision process.
  • Candidates must have a strong understanding of legal, regulatory, and compliance issues relating to complaints and customer management within the financial services sector.
  • The position offers a competitive salary between £28,000 and £30,000, along with 25 days of holiday plus bank holidays and an annual bonus.

Matching Summary

Match Score: 75

** Santander Consumer Finance (SCUK) is seeking enthusiastic Commercial Operations Agents for their Milton Keynes and Newport Pagnell offices. The role involves engaging with customers to facilitate their credit applications, ensuring excellent communication and operational efficiency within a fast-paced environment. **

Salary

Base: £28,000 - £30,000; Bonus/Equity: Annual bonus based on performance; Benefits: 25 days holiday, pension, sharesave scheme, gym passes

Skills & Requirements

Must-have

  • Previous customer services experience in sales or operations
  • Understanding of FCA principles and Consumer Duty
  • Ability to manage daily pipeline of customers
  • Experience with automotive finance products like leasing
  • Adherence to strict service level agreements

Nice-to-have

  • Direct interaction with external business partners
  • Experience working with multiple stakeholders in leasing
  • Participation in continuous personal development
  • Comfortable with face-paced environment
  • Knowledge of D2C and Tesla journey integrations

Key Requirements

  • Previous work experience in automotive-related financial services
  • Familiarity with FCA's principles of business including Consumer Duty
  • Demonstrated adherence to SLAs and high productivity levels

Work Rights

Not specified

Tailored Resume

Cover Letter