Customer Care Specialist

Lake Imaging

Ballarat, Victoria, Australia
Excellent communication and phone skills
Previous customer service experience
Confident using computers
This role serves as the first point of contact for patients in a lively inbound call centre environment

Job Summary

  • This role serves as the first point of contact for patients in a lively inbound call centre environment.
  • The team is described as tight-knit with a focus on supporting patients and living company values.
  • Candidates will handle appointment enquiries, notify patients of pre-visit requirements, and quote fees.

Matching Summary

This role serves as the first point of contact for patients in a lively inbound call centre environment.

Skills & Requirements

Must-have

  • Excellent communication and phone skills
  • Previous customer service experience
  • Confident using computers

Nice-to-have

  • Health or medical reception experience
  • RIS/PACS systems experience
  • Passion for the health industry

Key Requirements

  • High-volume call centre experience preferred
  • Medical field experience highly regarded
  • Quick to learn new computer systems

Work Rights

Not specified

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