Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, US
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success management
Enterprise saas solutions
Client onboarding and training
Paradox helps organizations worldwide reimagine recruitment and hiring with its conversational recruiting platform powered by AI

Job Summary

  • Paradox helps organizations worldwide reimagine recruitment and hiring with its conversational recruiting platform powered by AI.
  • The role involves partnering with enterprise clients globally to ensure success through onboarding, training, ongoing support, and account growth.
  • Workday offers a flexible work approach combining remote and in-person time, with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Paradox helps organizations worldwide reimagine recruitment and hiring with its conversational recruiting platform powered by AI.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success management
  • Enterprise SaaS solutions
  • Client onboarding and training
  • Technical product support
  • Global cross-functional collaboration

Nice-to-have

  • HR/recruiting software expertise
  • Account management and adoption planning
  • Strong executive communication skills
  • Mentorship of junior team members
  • Flexible hybrid work environment

Key Requirements

  • 7+ years customer success experience (Sr. level)
  • 5+ years customer success experience (Manager level)
  • Experience with enterprise SaaS implementations
  • Technical understanding of complex software ecosystems
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter