Divergent is seeking an on-site IT Help Desk Technician II to provide technical assistance for computer systems, focusing on customer support and issue resolution. The ideal candidate will possess technical knowledge, excellent communication skills, and a customer-oriented mindset to maintain company reputation
Job Summary
The role involves serving as the first point of contact for customers seeking technical assistance on computer systems.
Candidates will manage accounts in multiple systems including Active Directory, Atlassian Cloud, and Office 365 while resolving basic technical issues.
The company offers a holistic compensation package including competitive salary, equity plans, and comprehensive health and wellness benefits.
Matching Summary
Match Score: 78
Divergent is seeking an on-site IT Help Desk Technician II to provide technical assistance for computer systems, focusing on customer support and issue resolution. The ideal candidate will possess technical knowledge, excellent communication skills, and a customer-oriented mindset to maintain company reputation.
Salary
Base: $30.00 - $56.00 USD per hour; Bonus/Equity: Equity plan and discretionary results-based incentive bonus opportunities; Benefits: Paid vacation, sick time, parental leave, HMO/PPO health options, life insurance, disability coverage
Skills & Requirements
Must-have
First point of contact for technical assistance
Local and remote troubleshooting skills
Active Directory management experience
Office 365 account management
Ticketing system proficiency
Nice-to-have
Jira experience preferred
Customer-oriented with positive attitude
Willingness to tackle problems
Ability to suggest procedure improvements
Key Requirements
BS/BA Degree OR Certification OR Technical Program Completion OR Past Work Experience
Ability to lawfully access information subject to US export controls
Able to work on-site in Torrance
Willingness to work occasional after hours or holiday weekends
Work Rights
Must have ability to lawfully access information subject to US export controls