It Help Desk Technician Ii

Divergent

Torrance, United States
Base: $30.00 - $56.00 usd ph; bonus/equity: equity...
On-site
First point of contact for technical assistance
Local and remote troubleshooting skills
Active directory management experience
Divergent is seeking an on-site IT Help Desk Technician II to provide technical assistance for computer systems, focusing on customer support and issue resolution. The ideal candidate will possess technical knowledge, excellent communication skills, and a customer-oriented mindset to maintain company reputation

Job Summary

  • The role involves serving as the first point of contact for customers seeking technical assistance on computer systems.
  • Candidates will manage accounts in multiple systems including Active Directory, Atlassian Cloud, and Office 365 while resolving basic technical issues.
  • The company offers a holistic compensation package including competitive salary, equity plans, and comprehensive health and wellness benefits.

Matching Summary

Match Score: 78

Divergent is seeking an on-site IT Help Desk Technician II to provide technical assistance for computer systems, focusing on customer support and issue resolution. The ideal candidate will possess technical knowledge, excellent communication skills, and a customer-oriented mindset to maintain company reputation.

Salary

Base: $30.00 - $56.00 USD per hour; Bonus/Equity: Equity plan and discretionary results-based incentive bonus opportunities; Benefits: Paid vacation, sick time, parental leave, HMO/PPO health options, life insurance, disability coverage

Skills & Requirements

Must-have

  • First point of contact for technical assistance
  • Local and remote troubleshooting skills
  • Active Directory management experience
  • Office 365 account management
  • Ticketing system proficiency

Nice-to-have

  • Jira experience preferred
  • Customer-oriented with positive attitude
  • Willingness to tackle problems
  • Ability to suggest procedure improvements

Key Requirements

  • BS/BA Degree OR Certification OR Technical Program Completion OR Past Work Experience
  • Ability to lawfully access information subject to US export controls
  • Able to work on-site in Torrance
  • Willingness to work occasional after hours or holiday weekends

Work Rights

Must have ability to lawfully access information subject to US export controls

Tailored Resume

Cover Letter