Regional Deskside Support Manager - Clearance Required
General Dynamics IT (GDIT)
Washington, District of Columbia, United States
Base: $144,500 - $195,500; bonus/equity: not speci...
Fully remote
Deskside support operations
Itil 4 best practices
Regional operational leadership
The Regional Desktop Support Manager provides leadership and operational oversight for Desktop Support Services within an assigned geographic region, delivering Tier 2 endpoint and deskside support to Department of State users
Job Summary
The Regional Desktop Support Manager provides leadership and operational oversight for Desktop Support Services within an assigned geographic region, delivering Tier 2 endpoint and deskside support to Department of State users.
This role is responsible for ensuring consistent service delivery, operational excellence, and customer satisfaction across all supported sites within the region, while aligning execution with program objectives and ITIL best practices.
Explore an enterprise IT career at GDIT and you’ll find opportunities to lead high-performing teams, drive operational excellence, and deliver mission-critical IT services in support of national objectives.
Matching Summary
The Regional Desktop Support Manager provides leadership and operational oversight for Desktop Support Services within an assigned geographic region, delivering Tier 2 endpoint and deskside support to Department of State users.
Salary
Base: $144,500 - $195,500; Bonus/Equity: Not specified; Benefits: Variety of medical, dental, vision, 401(k) with match, PTO, disability, life insurance
Skills & Requirements
Must-have
Deskside support operations
ITIL 4 best practices
Regional operational leadership
Customer satisfaction
Mission-critical operations
Nice-to-have
Continuous improvement initiatives
Workforce development and training
Stakeholder and site coordination
Key Requirements
10 + years of related experience
Bachelor’s degree in IT or related field (or equivalent experience)