Customer Solutions Center Representative-bilingual

PA Housing Finance Agency

Bilingual in spanish and english
Handle 50-75 inbound calls daily
Resolve account discrepancies
The Customer Solutions Center Representative serves as the first point of contact for clients regarding housing programs and loan servicing

Job Summary

  • The Customer Solutions Center Representative serves as the first point of contact for clients regarding housing programs and loan servicing.
  • This role requires full bilingual proficiency in written and oral Spanish and English to assist borrowers effectively.
  • Employees are responsible for resolving inquiries about loan balances, payment history, and escrow accounts while ensuring regulatory compliance.

Matching Summary

The Customer Solutions Center Representative serves as the first point of contact for clients regarding housing programs and loan servicing.

Skills & Requirements

Must-have

  • Bilingual in Spanish and English
  • Handle 50-75 inbound calls daily
  • Resolve account discrepancies
  • Maintain compliance with regulations

Nice-to-have

  • Experience in financial services
  • Knowledge of mortgage terminology
  • Empathetic customer service approach

Key Requirements

  • High school diploma or GED
  • 0–2 years customer service experience preferred
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter