Claims Team Manager- Aviation Liability (newcastle)

Clyde & Co

Newcastle, United Kingdom
Hybrid
Claims handling environment experience
High-volume case management
Operational oversight
Oversee the day-to-day management of the consumer aviation claims team, ensuring performance excellence and operational efficiency

Job Summary

  • Oversee the day-to-day management of the consumer aviation claims team, ensuring performance excellence and operational efficiency.
  • Coordinate workflows, support team member development, and work closely with senior lawyers to ensure effective case progression.
  • Contribute to process improvement, MI reporting, client liaison, and the continuous enhancement of claims-handling standards.

Matching Summary

Oversee the day-to-day management of the consumer aviation claims team, ensuring performance excellence and operational efficiency.

Skills & Requirements

Must-have

  • Claims handling environment experience
  • High-volume case management
  • Operational oversight
  • Performance management
  • Client service excellence
  • MI reporting and analysis

Nice-to-have

  • People management confidence
  • Process improvement appetite
  • Collaborative team culture
  • Interest in aviation law

Key Requirements

  • Experience managing a team in a claims, legal or high-volume case management environment
  • Strong leadership, communication and coaching skills
  • Excellent organisational and workflow-management abilities
  • Confidence handling sensitive or complex matters
  • Strong analytical skills, including experience producing MI or performance reporting
  • Process-driven approach with appetite for continuous improvement

Work Rights

Not specified

Tailored Resume

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