The Escrow Specialist II handles various tasks related to the escrow function of mortgage servicing, especially as it pertains to real estate taxes
Job Summary
The Escrow Specialist II handles various tasks related to the escrow function of mortgage servicing, especially as it pertains to real estate taxes.
This position requires exceptional customer service skills and the ability to handle customer inquiries and complaints that come through the Escrow phone queue in a professional and courteous manner.
Organizational and planning skills are essential in order to prioritize and meet deadlines when processing Tax Files, researching tax claims, tax refunds, and other tax related issues.
Matching Summary
The Escrow Specialist II handles various tasks related to the escrow function of mortgage servicing, especially as it pertains to real estate taxes.
Skills & Requirements
Must-have
Exceptional customer service skills
Process automated tax files from CoreLogic
Review delinquent tax bills
Research tax refunds via Corelogic website
Sort mail and prioritize work daily
Nice-to-have
Ability to work under pressure
Maintain positive attitude with customers
Strong organizational and planning skills
Detail oriented approach to escrow accounts
Key Requirements
Associates degree-or higher preferred
Two to three years experience in real estate taxes
Experience handling escrow function of loan servicing
Computer proficiency in MS Office-Word, Excel and Outlook