Manager, Client Success & Technical Solutions

DoorDash

New York, NY, US
Base: $125,800 - $185,000 usd; bonus/equity: equit...
On-site
6+ years customer success experience
3+ years people management experience
Sql proficiency and snowflake experience
The role involves leading a team of 6-9 CSMs to own the strategy for customer onboarding, activation, and long-term retention

Job Summary

  • The role involves leading a team of 6-9 CSMs to own the strategy for customer onboarding, activation, and long-term retention.
  • Candidates must possess strong technical skills including SQL proficiency and experience integrating CS platforms like Gainsight with data warehouses.
  • The position offers a comprehensive benefits package including 16 weeks of paid parental leave, equity grants, and flexible paid time off.

Matching Summary

The role involves leading a team of 6-9 CSMs to own the strategy for customer onboarding, activation, and long-term retention.

Salary

Base: $125,800 - $185,000 USD; Bonus/Equity: Equity grants included; Benefits: 401(k) matching, 16 weeks parental leave, medical/dental/vision

Skills & Requirements

Must-have

  • 6+ years Customer Success experience
  • 3+ years people management experience
  • SQL proficiency and Snowflake experience
  • Experience with Gainsight or Totango
  • Dashboard building with Looker or Sigma

Nice-to-have

  • AI tools implementation expertise
  • Fast-paced startup environment experience
  • Cross-functional collaboration skills
  • SaaS marketplace background
  • Data-driven decision making mindset

Key Requirements

  • 6+ years in Customer Success or Technical Solutions
  • 3+ years of people management experience
  • Proficiency in SQL and data warehouse tools
  • Experience building dashboards and data models

Work Rights

Not specified

Tailored Resume

Cover Letter