The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products
Job Summary
The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products.
The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Matching Summary
The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products.
Skills & Requirements
Must-have
Mainframe z/OS experience
Troubleshoot product problems
Customer issue resolution
Knowledge base contribution
After-hours support rotation
Nice-to-have
Adapt to change and manage priorities
Work with minimal direction
Positive and enthusiastic work environment
Key Requirements
Bachelor’s Degree in a technology field or equivalent experience
Experience with z/OS Database or application development platforms