Technical Support Specialist

Greenhouse

Ireland
Not specified; benefits: medical, dental, life, di...
On-site
2+ years customer-facing experience
Zendesk platform proficiency
Email and live chat support skills
The role involves serving as the first point of contact for technical support via email, chat, and video calls to ensure high-quality customer experiences

Job Summary

  • The role involves serving as the first point of contact for technical support via email, chat, and video calls to ensure high-quality customer experiences.
  • Greenhouse is committed to making hiring work for everyone by fostering inclusivity, transparency, and accountability within their team culture.
  • Employees receive comprehensive benefits including medical, dental, life insurance, mental health resources, and 25 days' vacation for Ireland-based staff.

Matching Summary

The role involves serving as the first point of contact for technical support via email, chat, and video calls to ensure high-quality customer experiences.

Salary

Not specified; Benefits: Medical, dental, life, disability, pension matching, 25 days vacation

Skills & Requirements

Must-have

  • 2+ years customer-facing experience
  • Zendesk platform proficiency
  • Email and live chat support skills
  • Complex technical problem solving
  • Clear communication with stakeholders

Nice-to-have

  • Passion for learning and knowledge sharing
  • Adaptability to evolving AI tools
  • Creative solution finding abilities
  • Friendly and patient interaction style
  • Strong organizational efficiency

Key Requirements

  • Evidence of right to work in Ireland required
  • No employment permit sponsorship available
  • 2+ years of relevant customer service experience

Work Rights

Must have right to work in Ireland

Tailored Resume

Cover Letter