Ticketmaster is seeking a Fan Support Supervisor in Santiago, Chile, to lead a customer support team, ensuring exceptional service and efficient problem resolution. The ideal candidate will have significant customer service experience, leadership skills, and proficiency with CRM tools, while the role emphasizes collaboration and continuous improvement
Job Summary
Lead, guide, and motivate the Fan Support team to achieve performance objectives and ensure efficient resolution of fan inquiries with high quality standards.
Manage and analyze area KPIs, identifying opportunities for improvement in processes, tools, and strategies to optimize customer service.
Act as the primary point of contact with other company areas to coordinate solutions and ensure an efficient and updated flow of information.
Matching Summary
Match Score: 85
Ticketmaster is seeking a Fan Support Supervisor in Santiago, Chile, to lead a customer support team, ensuring exceptional service and efficient problem resolution. The ideal candidate will have significant customer service experience, leadership skills, and proficiency with CRM tools, while the role emphasizes collaboration and continuous improvement.