Chef Technique, Déploiement Et Escalade / Technical Lead, Deployment & Escalation

Versaterm

Saint, Canada
**
Ng911 solutions
Avaya platforms
Freeswitch
** Versaterm is seeking a Technical Lead for Deployment & Escalation, focusing on advanced technical expertise in NG911 solutions and critical support for telephony projects. The ideal candidate will manage Level 2 and 3 technical resources and provide leadership in complex environments, ensuring effective implementation and problem resolution. **

Job Summary

  • The Technical Lead, Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3) and managing technical resources dedicated to installations and critical escalations for Komutel telephony solutions.
  • The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA.
  • This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments.

Matching Summary

Match Score: 75

** Versaterm is seeking a Technical Lead for Deployment & Escalation, focusing on advanced technical expertise in NG911 solutions and critical support for telephony projects. The ideal candidate will manage Level 2 and 3 technical resources and provide leadership in complex environments, ensuring effective implementation and problem resolution. **

Skills & Requirements

Must-have

  • NG911 solutions
  • AVAYA platforms
  • FreeSWITCH
  • SIP and VoIP protocols
  • high availability environments

Nice-to-have

  • customer success
  • innovation and expertise
  • making a meaningful difference

Key Requirements

  • 8-12 years of relevant experience in IP telephony, VoIP, or critical environments
  • Experience in managing or mentoring technical teams
  • Experience with AVAYA platforms or integrations is a strong asset
  • Proficiency with Linux and command-line tools
  • Ability to obtain and maintain a Government of Canada security clearance

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter