Fnol Cabin Agent

AIG

Mexico
Fnol claims processing
Policy validation
Customer support
The FNOL Cabin Agent has the responsibility to provide immediate attention to the requests of our policyholders, even in situations where health and safety are compromised

Job Summary

  • The FNOL Cabin Agent has the responsibility to provide immediate attention to the requests of our policyholders, even in situations where health and safety are compromised.
  • The position is part of the Mexico Contact Center team, responsible for assisting our customers during a claim or who need assistance with a 24/7 service schedule.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The FNOL Cabin Agent has the responsibility to provide immediate attention to the requests of our policyholders, even in situations where health and safety are compromised.

Skills & Requirements

Must-have

  • FNOL claims processing
  • policy validation
  • customer support
  • emergency assistance
  • Microsoft Excel (High)

Nice-to-have

  • high empathy and listening skills
  • proactivity
  • willingness to learn
  • in-person collaboration

Key Requirements

  • 1 year in customer support
  • Basic knowledge of insurance
  • Flexibility for shift rotation
  • Attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter