Broadridge Financial Solutions Inc is seeking a Senior Problem Manager to enhance incident management processes and ensure thorough documentation of problem investigations. The role emphasizes analysis and communication over technical troubleshooting, making it suitable for candidates with a background in IT support or service delivery
Job Summary
Ensures production incidents and problem investigation reports are thoroughly reviewed, accurately documented, and lead to meaningful preventive actions.
Partners with cross-functional technology and business teams to improve the quality and timeliness of root cause analysis deliverables.
Supports continuous improvement in RCA quality and problem management practices, contributing to recovery playbooks.
Matching Summary
Match Score: 85
Broadridge Financial Solutions Inc is seeking a Senior Problem Manager to enhance incident management processes and ensure thorough documentation of problem investigations. The role emphasizes analysis and communication over technical troubleshooting, making it suitable for candidates with a background in IT support or service delivery.
Skills & Requirements
Must-have
Review incident and problem reports
Document corrective and preventive actions
Track post-incident review progress
Identify recurring incident patterns
Coordinate with cross-functional teams
Maintain structured documentation of RCAs
Prepare management communication updates
Nice-to-have
Calm under pressure
Customer-focused mindset
Strong ownership and accountability
Key Requirements
Background in IT Support, Operations, Service Desk, BPO, Call Center
Experience documenting incidents or analyzing information
Demonstrated ability to manage multiple priorities
Strong analytical skills with excellent attention to detail
Exceptional written and verbal communication abilities
Highly organized and methodical
Collaborative, proactive, and comfortable working across functions