Senior Technical Support Engineer – Nonprofit Cloud & Education Cloud

Salesforce

Base: $99,400 - $150,300 annually; bonus/equity: n...
Not specified (assumed hybrid)
4+ years technical support experience
Salesforce crm and cloud technologies
Nonprofit cloud data model knowledge
Salesforce is seeking a Senior Technical Support Engineer for its Nonprofit and Education Clouds, requiring strong technical skills and experience in customer support. The role focuses on delivering high-quality service to strategic clients while collaborating with various teams to enhance product and support operations

Job Summary

  • This role serves as a customer-focused authority responsible for delivering world-class support to Signature and Premier customers in the Nonprofit and Education sectors.
  • The engineer will handle mission-critical cases, implement proactive monitoring, and partner closely with Product, Engineering, and Success teams to drive operational excellence.
  • Salesforce offers comprehensive benefits including medical, dental, vision, mental health support, paid parental leave, and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Technical Support Engineer for its Nonprofit and Education Clouds, requiring strong technical skills and experience in customer support. The role focuses on delivering high-quality service to strategic clients while collaborating with various teams to enhance product and support operations.

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 4+ years technical support experience
  • Salesforce CRM and cloud technologies
  • Nonprofit Cloud data model knowledge
  • Education Cloud data model expertise
  • OmniStudio tooling proficiency
  • Flow debugging and Apex skills
  • SQL, JSON, and database concepts

Nice-to-have

  • Experience in nonprofit or education sectors
  • Familiarity with legacy NPSP and EDA packages
  • Knowledge of payment processor integrations
  • SIS platform integration experience
  • Data Cloud and Agentforce exposure
  • Strong partnership across R&D teams

Key Requirements

  • Degree or equivalent validated experience required
  • Over 4+ years prior technical support experience
  • Salesforce Certifications strongly preferred (Admin, Platform App Builder, etc.)
  • Deep understanding of Internet technologies and system logging tools
  • Ability to serve as a technical lead for junior engineers

Work Rights

Not specified

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