Senior Service Delivery Manager - Planning

Smith+Nephew

Kharadi, Pune, India
**
Kinaxis rapidresponse / maestro
Global service delivery
Itil-based service operations
** Smith+Nephew is seeking a Senior Service Delivery Manager for Planning in Kharadi, Pune, who will oversee the global delivery of critical planning systems that support their Supply Chain operations. The ideal candidate will have extensive experience in service delivery management, particularly with Kinaxis RapidResponse, and will focus on continuous improvement and alignment with business objectives. **

Job Summary

  • Lead global service delivery for Kinaxis RapidResponse / Maestro planning applications across regions and time zones.
  • Own end‑to‑end ITIL‑based service operations, including Incident, Problem, Change, and Knowledge Management.
  • Smith+Nephew offers benefits such as educational assistance, flexible time off, parental leave, and a hybrid work model.

Matching Summary

Match Score: 75

** Smith+Nephew is seeking a Senior Service Delivery Manager for Planning in Kharadi, Pune, who will oversee the global delivery of critical planning systems that support their Supply Chain operations. The ideal candidate will have extensive experience in service delivery management, particularly with Kinaxis RapidResponse, and will focus on continuous improvement and alignment with business objectives. **

Skills & Requirements

Must-have

  • Kinaxis RapidResponse / Maestro
  • Global service delivery
  • ITIL-based service operations
  • AMS provider-based support model
  • ERP integrations monitoring
  • Vendor, contract, and supplier management

Nice-to-have

  • Customer-focused culture
  • Continuous improvement mindset
  • Collaborative and inclusive culture
  • Financial acumen
  • Leadership and influence

Key Requirements

  • 15+ years overall IT experience
  • 5+ years Service Delivery Manager role
  • ITIL certification (mandatory)
  • Kinaxis Maestro Author or Administrator certification (highly preferred)
  • Bachelor’s degree in Business Administration, Information Technology, or related field
  • Prior experience in regulated industries (life sciences or medical devices preferred)

Work Rights

Not specified

Tailored Resume

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