The Service Desk Specialist ensures the timely handling of all service requests submitted by the different areas of the company through the established communication channels for user support
Job Summary
The Service Desk Specialist ensures the timely handling of all service requests submitted by the different areas of the company through the established communication channels for user support.
Achieve a minimum end‑user satisfaction rating of 90% and meet the established SLAs for all services in the catalog.
Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!
Matching Summary
The Service Desk Specialist ensures the timely handling of all service requests submitted by the different areas of the company through the established communication channels for user support.
Skills & Requirements
Must-have
MS/AD and basic networking knowledge
Windows Operating Systems 7, 10, 11
MS/O365 proficiency
Remote IT user support experience
Bilingual in English required
Nice-to-have
Agile problem solving
Purpose-driven mentality
Industry-leading customer experience
Key Requirements
At least 2 years of experience in similar positions