Customer Solutions Center Representative-bilingual
PA Housing Finance Agency
Not specified
Bilingual in spanish and english
Handle inbound calls daily
Resolve account discrepancies
The Pennsylvania Housing Finance Agency is seeking a bilingual Customer Solutions Center Representative to provide high-quality customer service related to housing programs and loan servicing. The role requires strong communication skills in both English and Spanish, with responsibilities that include answering customer inquiries, processing payments, and ensuring compliance with regulations
Job Summary
The role serves as the first point of contact for clients regarding housing programs and loan servicing.
Representatives must be fully bilingual in written and oral Spanish and English to assist borrowers effectively.
Employees are expected to maintain compliance with federal, state, and agency regulations while meeting call center performance metrics.
Matching Summary
Match Score: 75
The Pennsylvania Housing Finance Agency is seeking a bilingual Customer Solutions Center Representative to provide high-quality customer service related to housing programs and loan servicing. The role requires strong communication skills in both English and Spanish, with responsibilities that include answering customer inquiries, processing payments, and ensuring compliance with regulations.