Sr Business Process Analyst - Knowledge Management And Ai
Workday
Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping and analysis methodologies
Workday is seeking a Senior Business Process Analyst for Knowledge Management and AI to enhance their global customer support operations. The ideal candidate will have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies
Job Summary
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
Candidates will collaborate with cross-functional teams to develop clear process documentation including SOPs and process flows for product teams.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the time spent in the office or field each quarter.
Matching Summary
Match Score: 85
Workday is seeking a Senior Business Process Analyst for Knowledge Management and AI to enhance their global customer support operations. The ideal candidate will have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years knowledge management tools KCS
Process mapping and analysis methodologies
SQL and data visualization tools proficiency
Experience with AI chatbot automated systems
Nice-to-have
Lean Six Sigma certification highly desirable
Adaptable self-starter with sun-drenched optimism
Strong written and verbal communication abilities
Curious minds and courageous collaborators
Experience with emerging AI technologies
Key Requirements
Bachelor's degree in related field or equivalent experience
KCS and Lean Six Sigma certification preferred
2+ years experience with SQL and data visualization
Global customer support or software organization background