Specialist Customer Service (temporary)

TaylorMade Golf

Carlsbad, US
Base: $21.50 ph; bonus/equity: not specified; bene...
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Inbound and outbound phone, email, and chat
Strong understanding of product offerings
Utilize salesforce and dynamics crm
** TaylorMade Golf is seeking a temporary Specialist Customer Service to enhance customer satisfaction through excellent service in a collaborative team environment. The role requires strong communication, customer service skills, and knowledge of the golf industry, with responsibilities including handling customer inquiries and managing orders. **

Job Summary

  • The position is focused on delivering the best customer service in the industry by providing excellent customer service through the full use of technical, administrative, organizational, and interpersonal skills.
  • Each Customer Service Specialist is expected to have a strong understanding of product offerings and sales programs in addition to a working knowledge of the appropriate operating systems.
  • This position works in a highly collaborative, relational team environment where accountability and ownership for results is paramount.

Matching Summary

Match Score: 75

** TaylorMade Golf is seeking a temporary Specialist Customer Service to enhance customer satisfaction through excellent service in a collaborative team environment. The role requires strong communication, customer service skills, and knowledge of the golf industry, with responsibilities including handling customer inquiries and managing orders. **

Salary

Base: $21.50 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Inbound and outbound phone, email, and chat
  • Strong understanding of product offerings
  • Utilize Salesforce and Dynamics CRM
  • Attempt First Call Resolution (FCR)
  • Maintain and enhance customer relationships
  • Work cross-functionally with internal partners

Nice-to-have

  • Positive, helpful attitude
  • Active listening skills
  • Team atmosphere participation
  • Upselling opportunities

Key Requirements

  • Highschool Diploma or equivalent required
  • Prior experience in customer service environment required
  • Golf industry and/or apparel knowledge required
  • Fluency in English language required
  • Proficient in Microsoft Suite required

Work Rights

Not specified

Tailored Resume

Cover Letter