2025 Delivery Operations Gvptp

Concentrix

Quezon City, Philippines
Level 1 and level 2 technical support
24/7 environment support
Account-specific kpi/sla/slo monitoring
Provide voice and non-voice support, including Level 1 and Level 2 technical support in a 24/7 environment

Job Summary

  • Provide voice and non-voice support, including Level 1 and Level 2 technical support in a 24/7 environment.
  • Serve as the primary escalation contact and liaison for account leadership and resolver groups, managing complaints and process improvements.
  • Monitor account-specific KPIs, SLAs, SLOs, and quality performance, while also participating in governance meetings.

Matching Summary

Provide voice and non-voice support, including Level 1 and Level 2 technical support in a 24/7 environment.

Skills & Requirements

Must-have

  • Level 1 and Level 2 technical support
  • 24/7 environment support
  • Account-specific KPI/SLA/SLO monitoring
  • Account knowledge and process updates
  • Account quality performance monitoring
  • Problem management and root cause analysis

Nice-to-have

  • Excellent communication skills
  • Ability to teach and coach
  • Data analysis work
  • Favorable client feedback
  • Independent judgment

Key Requirements

  • Graduate
  • Minimum two years of college education (Philippines)
  • No prior call center experience required (Philippines)

Work Rights

Not specified

Tailored Resume

Cover Letter