It Support Specialist - Remote Canada

Bold Commerce

Winnipeg, Canada
Remote
Provide technical support
Troubleshoot access and system issues
Manage help desk tickets
You’ll deliver day-to-day technical support, manage employee access, and help maintain our internal systems and tools

Job Summary

  • You’ll deliver day-to-day technical support, manage employee access, and help maintain our internal systems and tools.
  • This is a great opportunity for someone early in their IT career who enjoys problem-solving, collaborating with people, and learning modern, cloud-based systems.
  • Competitive compensation that reflects your experience and skills; Employer Paid Health & Dental Benefits - starting day 1!; Virtual mental health and EAP platform for support anytime.

Matching Summary

You’ll deliver day-to-day technical support, manage employee access, and help maintain our internal systems and tools.

Skills & Requirements

Must-have

  • Provide technical support
  • Troubleshoot access and system issues
  • Manage help desk tickets
  • Set up and configure laptops
  • Manage user access
  • Maintain system security
  • Track and manage IT assets

Nice-to-have

  • Respond quickly with urgency
  • Curious and improve processes
  • Solve independently and ask for help
  • Care about employee experience

Key Requirements

  • 0–3 years of experience in IT support
  • Basic knowledge of computer troubleshooting
  • Familiarity with cloud-based tools
  • Exposure to identity and access management concepts
  • Experience with mobile device management tools
  • Exposure to scripting or automation
  • Strong problem-solving skills
  • Clear communication skills
  • Organized, reliable, and able to manage multiple priorities
  • Comfortable working in a remote-first environment

Work Rights

Not specified

Tailored Resume

Cover Letter