Ombudsman

941

Washington, DC, US
Base: $55,920 - $60,000; bonus/equity: not specifi...
Bachelor's degree in social work or related field
Minimum 3 years experience in healthcare or member advocacy
Excellent communication and grammar skills
The Ombudsman serves as an independent advocate responsible for investigating issues and resolving complaints for members regarding NEMT services

Job Summary

  • The Ombudsman serves as an independent advocate responsible for investigating issues and resolving complaints for members regarding NEMT services.
  • This role requires collaborating with advocacy groups, providers, and the District to adjudicate complaints and improve member experience.
  • The position offers competitive pay ranging from $55,920 to $60,000 along with comprehensive benefits including health insurance and 401(k) matching.

Matching Summary

The Ombudsman serves as an independent advocate responsible for investigating issues and resolving complaints for members regarding NEMT services.

Salary

Base: $55,920 - $60,000; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • Bachelor's degree in social work or related field
  • Minimum 3 years experience in healthcare or member advocacy
  • Excellent communication and grammar skills
  • Ability to manage multiple priorities independently
  • Proficiency in Microsoft Office Suite

Nice-to-have

  • Ombudsman experience or certification preferred
  • Knowledge of contracts and compliance
  • Experience with tribal organizations
  • Strong presentation and facilitation skills
  • Ability to build relationships with stakeholders

Key Requirements

  • High school diploma or GED required
  • Bachelor's degree in social work, public administration, or related field
  • Minimum 3 years experience in Quality Management, Health Care, Social Work, or member advocacy
  • Minimum 2 years experience in Customer Service

Work Rights

Not specified

Tailored Resume

Cover Letter