Service Coördinator Fsm

KONE Romania

Den Haag, Netherlands
Base: marketconform salaris; bonus/equity: not spe...
Hybrid
Realtime monitoring of daily planning
Optimizing planning using ai (fsm)
Customer and technician appointment coordination
KONE Romania is seeking a Service Coordinator for their Den Haag location, focusing on organizing and optimizing service operations by effectively communicating with clients and technicians. The role emphasizes strong organizational skills, customer service orientation, and the ability to handle pressure, with a hybrid work model and attractive benefits

Job Summary

  • As Service Coordinator FSM, you ensure smooth operations from planned maintenance to emergency repairs by linking customers, technicians, and field managers.
  • KONE offers a varied role with a market-conform salary, 41 days off at fulltime, hybrid working options, and benefits like Lease a Bike and discounts on insurance and gym memberships.
  • The company fosters an innovative, collaborative culture focused on employee engagement, sustainability, ethical business practices, and personal and career development.

Matching Summary

Match Score: 85

KONE Romania is seeking a Service Coordinator for their Den Haag location, focusing on organizing and optimizing service operations by effectively communicating with clients and technicians. The role emphasizes strong organizational skills, customer service orientation, and the ability to handle pressure, with a hybrid work model and attractive benefits.

Salary

Base: Marketconform salaris; Bonus/Equity: Not specified; Benefits: 41 vrije dagen, Lease a Bike, korting op verzekeringen & sportschool

Skills & Requirements

Must-have

  • Realtime monitoring of daily planning
  • Optimizing planning using AI (FSM)
  • Customer and technician appointment coordination
  • Strong communication and organizational skills
  • Service-oriented and positive attitude
  • Proficient with MS Office

Nice-to-have

  • Experience with Salesforce
  • Process awareness and structured working
  • Stress resistant with prioritization skills
  • Good collaboration and communication
  • Decision-making under pressure

Key Requirements

  • MBO-4 work and thinking level
  • Fulltime availability (40 hours)
  • Experience with customer contact

Work Rights

Not specified

Tailored Resume

Cover Letter