Technical Specialist

EML

Melbourne, Australia
Fully remote
Src act technical guidance
Case management support
Reconsiderations, appeals, reviews
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees

Job Summary

  • As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.
  • The role suits a motivated self-starter who enjoys providing technical support, training, and advice to Case Managers in a fast-paced environment.
  • EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.

Matching Summary

As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.

Skills & Requirements

Must-have

  • SRC Act technical guidance
  • Case Management support
  • reconsiderations, appeals, reviews
  • dispute resolution, negotiation, mediation
  • legislative and regulatory environment

Nice-to-have

  • customer-centric environment
  • proactive management of claims
  • learning culture
  • diverse and collaborative team culture

Key Requirements

  • Strong experience administering SRC Act claims
  • Demonstrated ability in SRC Act technical advice and training
  • Experience in best practice dispute resolution
  • Experience working in a fast-paced environment
  • Capability to develop and conduct training
  • Experience coaching Case Managers
  • Workers Compensation industry experience

Work Rights

Not specified

Tailored Resume

Cover Letter