Associate Director, Product Customer Success

IQVIA UK

Base: $83,600.00 - $232,900.00 annualized; bonus/e...
Not specified, likely hybrid based on industry standards.
7-10 years life sciences experience
3-5 years customer-facing leadership
Deep knowledge of clinical trial workflows
IQVIA is seeking an Associate Director of Product Customer Success to enhance client relationships and ensure the effective use of their clinical trial software solutions. The role requires extensive experience in life sciences and customer-facing leadership, with a strong focus on client outcomes and collaboration across teams

Job Summary

  • The role ensures clients achieve measurable results by overseeing adoption, optimization, and ongoing support of IQVIA solutions.
  • This position manages customer relationships throughout their lifecycle, aligning internal teams to client objectives to drive retention and growth.
  • Candidates must possess deep knowledge of clinical trial workflows and SaaS solutions to maximize value from clinical trial software.

Matching Summary

Match Score: 85

IQVIA is seeking an Associate Director of Product Customer Success to enhance client relationships and ensure the effective use of their clinical trial software solutions. The role requires extensive experience in life sciences and customer-facing leadership, with a strong focus on client outcomes and collaboration across teams.

Salary

Base: $83,600.00 - $232,900.00 annualized; Bonus/Equity: Incentive plans and bonuses may be offered; Benefits: Range of health and welfare benefits included

Skills & Requirements

Must-have

  • 7-10 years life sciences experience
  • 3-5 years customer-facing leadership
  • Deep knowledge of clinical trial workflows
  • Expertise with EDC, IRT, eCOA software
  • Proven leadership in matrixed environments

Nice-to-have

  • Strong consultative skills for success plans
  • Analytical proficiency with CRM tools
  • Experience defining customer health metrics
  • Ability to lead cross-functional teams
  • Master's degree preferred

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 7-10 years experience in life sciences or clinical operations
  • 3-5 years in customer-facing leadership roles

Work Rights

Not specified

Tailored Resume

Cover Letter