Provide Functional application technical support to CRD customers in the Fixed Income and Derivative space
Job Summary
Provide Functional application technical support to CRD customers in the Fixed Income and Derivative space.
Diagnose software issues related to client’s trading workflow wrt to Charles River Investment Management Solution (CRIMS) and recommend the appropriate solution.
Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
Matching Summary
Provide Functional application technical support to CRD customers in the Fixed Income and Derivative space.
Skills & Requirements
Must-have
Functional application technical support
Fixed Income and Derivative space
CRIMS software
Trade Life Cycle understanding
System Development Life Cycle understanding
Basic SQL skills
Nice-to-have
Customer-driven approach
Team environment focus
High quality service delivery
Continuous enhancement of processes
Key Requirements
0-3 years overall work experience
Degree in technical fields such as Finance, Economics, Financial Engineering, Mathematical Finance or another relevant field
Medium to advanced knowledge in fixed income instruments, derivative products is preferable
Prior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is highly preferred