Customer Service Analyst

AIA Australia

Singapore, Singapore
Provide high service standards
Handle appeals and feedback
Identify process improvements
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone

Job Summary

  • At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
  • The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Skills & Requirements

Must-have

  • Provide high service standards
  • Handle appeals and feedback
  • Identify process improvements
  • Educate customers on digital tools

Nice-to-have

  • Passion to deliver customer-centric service
  • Work effectively under pressure
  • Team player with high commitment

Key Requirements

  • Diploma or degree of any field
  • Minimum 2 years of experience
  • Experience in insurance industry preferred
  • Good communication skills
  • Strong attention to detail
  • Problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter