Services Management System Specialist

North Carolina Department of Health and Human Services

Unknown, NC, US
Base: $43,267.00 - $75,718.00; bonus/equity: not s...
Hybrid
Experience with salesforce or online platforms
Strong problem-solving skills
Ability to travel and work weekends
The role involves building user confidence and improving data quality for the Services Management System, a virtual Salesforce platform used by the Division of Services for the Deaf and Hard of Hearing

Job Summary

  • The role involves building user confidence and improving data quality for the Services Management System, a virtual Salesforce platform used by the Division of Services for the Deaf and Hard of Hearing.
  • Candidates will serve as a liaison between users and the SMS team, resolving issues quickly and sharing best practices to enhance the overall user experience.
  • The position offers comprehensive benefits including health insurance, retirement plans, NCFlex programs, and paid parental leave within the North Carolina Department of Health and Human Services.

Matching Summary

The role involves building user confidence and improving data quality for the Services Management System, a virtual Salesforce platform used by the Division of Services for the Deaf and Hard of Hearing.

Salary

Base: $43,267.00 - $75,718.00; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, NCFlex, and paid leave

Skills & Requirements

Must-have

  • Experience with Salesforce or online platforms
  • Strong problem-solving skills
  • Ability to travel and work weekends

Nice-to-have

  • Experience with SMS training delivery
  • User-friendly support experience
  • Ability to conduct group and one-on-one trainings

Key Requirements

  • Bachelor's degree from an accredited institution
  • One year of related experience
  • Criminal background check eligibility

Work Rights

Not specified

Tailored Resume

Cover Letter