Senior Technical Support Specialist - Eni (emea Shift)

AUTODESK CONSTRUCTION CLOUD

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Civil 3d expertise
Emea shift flexibility
Customer issue resolution
** Autodesk Construction Cloud is seeking a Senior Technical Support Specialist for the EMEA shift to assist customers with Civil 3D software. The role involves problem-solving, customer interaction, and documentation of solutions, requiring strong technical and interpersonal skills. **

Job Summary

  • Resolve customer issues reported to Autodesk by chat, phone, web, online forums and other channels.
  • Solve complex problems of diverse scope by taking a new perspective on existing solutions and applying knowledge of best practices in practical situations.
  • You build customer relationships and gain insights into their needs.

Matching Summary

Match Score: 75

** Autodesk Construction Cloud is seeking a Senior Technical Support Specialist for the EMEA shift to assist customers with Civil 3D software. The role involves problem-solving, customer interaction, and documentation of solutions, requiring strong technical and interpersonal skills. **

Skills & Requirements

Must-have

  • Civil 3D expertise
  • EMEA shift flexibility
  • Customer issue resolution
  • Knowledge Base documentation
  • Troubleshooting and analytical skills
  • English language proficiency

Nice-to-have

  • Passion for customer experience
  • Proactive support activities
  • Team collaboration
  • Mentoring colleagues
  • Building customer relationships

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years Civil 3D experience
  • Proficiency in English
  • Ability to manage multiple requests

Work Rights

Not specified

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