Guest Service Manager

The Hoxton, Poblenou (Middlebury Invest, S.L.)

Barcelona, Spain
On-site
Lead day to day hotel operations
Guest experience never flags
Manage overbooking levels
The Hoxton, Poblenou is seeking a Guest Service Manager to lead daily hotel operations and ensure a memorable guest experience. The ideal candidate should have a passion for hospitality, fluency in Spanish and English, and relevant experience in a similar role

Job Summary

  • The Hoxton is a series of open-house hotels, each in a neighbourhood that we love, aiming to be more than just a place to stay.
  • You will be responsible for leading day to day hotel operations and ensuring our guest experience never flags, reporting to the Front Office Manager.
  • The role requires individuals who are passionate about hospitality, have a positive impact on guests, and are willing to work hard and have fun as part of a supportive team.

Matching Summary

Match Score: 85

The Hoxton, Poblenou is seeking a Guest Service Manager to lead daily hotel operations and ensure a memorable guest experience. The ideal candidate should have a passion for hospitality, fluency in Spanish and English, and relevant experience in a similar role.

Skills & Requirements

Must-have

  • Lead day to day hotel operations
  • Guest experience never flags
  • Manage overbooking levels
  • Health and safety compliance
  • Act as Manager on duty

Nice-to-have

  • Individuals looking for a place to be you
  • Passion for hospitality
  • Positive impact on people
  • Not precious, leave egos at door
  • Up for doing things differently
  • Team that works hard and has fun

Key Requirements

  • Hotel or leisure related experience
  • Fluent in Spanish and English
  • Familiar with Opera cloud or similar
  • Understand GDS

Work Rights

Not specified

Tailored Resume

Cover Letter