Satair - It Supporter

AIRBUS DS GEO SA

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It incident and service request support
Major incident coordination
Pc environment stability management
** The Satair IT Supporter position at Airbus DS GEO SA involves assisting colleagues with IT incidents and service requests, managing software and hardware assets, and ensuring a stable user environment. The role requires a blend of technical skills, including IT support experience and knowledge of IT asset management. **

Job Summary

  • The role focuses on supporting colleagues by resolving IT incidents, service requests, and coordinating major incidents to ensure business continuity.
  • Responsibilities include managing the PC environment, ensuring software license compliance, and maintaining hardware registers and asset management processes.
  • Candidates must possess a broad understanding of IT infrastructure including network protocols like DHCP and DNS, along with printer troubleshooting capabilities.

Matching Summary

Match Score: 75

** The Satair IT Supporter position at Airbus DS GEO SA involves assisting colleagues with IT incidents and service requests, managing software and hardware assets, and ensuring a stable user environment. The role requires a blend of technical skills, including IT support experience and knowledge of IT asset management. **

Skills & Requirements

Must-have

  • IT Incident and Service Request support
  • Major Incident coordination
  • PC environment stability management
  • Software license compliance monitoring
  • Hardware and peripheral equipment setup
  • PC security and access control implementation
  • IT Asset Life Cycle Management

Nice-to-have

  • Knowledge Article creation and sharing
  • Regional IT activity participation
  • Service improvement initiatives
  • Technical documentation skills
  • Collaboration with central IS/IT solutions

Key Requirements

  • Bachelor's Degree or 1+ years IT Support experience
  • ITIL Foundation certification
  • Experience with CMDB and IT Asset Life Cycle Management
  • Strong written communication skills for documentation
  • Awareness of compliance risks and integrity commitment

Work Rights

Not specified

Tailored Resume

Cover Letter